Libero builds software that helps organizations manage governance, risk and compliance, so we hold ourselves to the standards our customers are audited against. This Privacy Policy explains what personal information Libero.io, Inc., doing business as Libero (“Libero,” “we,” “us”), collects, how we use and protect it, and the choices available to you.
1. Who we are and when this policy applies
Our role depends on whose data it is and why we hold it.
| Whose information | Libero’s role | What governs it |
|---|---|---|
| Website visitors, people who request a demo or contact us, event attendees | Controller | This policy |
| Administrators and users of customer accounts: account, billing, support and usage information | Controller | This policy |
| Job applicants | Controller | This policy or a separate applicant notice |
| Personal information inside Customer Data, such as a customer’s employees, vendor contacts, auditors, or its own clients’ data | Processor or sub-processor for our customer | The customer’s privacy notice and our Data Processing Addendum with that customer |
If your information is in a Libero customer’s account and you want to exercise your rights over it, please contact that organization. It decides how that data is used. We will help it respond and will forward requests we receive to it.
2. Information we collect
| Category | Examples | Where we get it |
|---|---|---|
| Contact and professional details | Name, business email, phone number, job title, company | You, through forms, email, calls or events; publicly available professional sources |
| Account and login information | Login credentials, account settings, role and permissions | You, your administrator, your identity provider |
| Communications | Emails, support tickets, meeting notes, recordings of sales and support calls, made with notice | You |
| Billing information | Billing contact, purchase orders, invoices, tax details | You or your organization; card payments are handled by our payment processor, and we do not store card numbers |
| Device and usage information | IP address, browser and device type, pages viewed, timestamps, feature usage, error and security logs | Collected automatically when you use the Website or Platform |
| Platform activity records | Who performed which action in the Platform and when | Generated as you use the Platform; part of Customer Data and also used for security |
| Applicant information | Résumé, work history, references, interview notes | You, your references, recruiters |
We do not seek to collect sensitive personal information, such as health, biometric or precise location data, other than account login credentials, which we use only to secure your account.
3. How we use information
We use personal information to:
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Provide the Platform, create and administer accounts, and authenticate users
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Respond to inquiries, demo requests and support tickets
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Record sales and support calls, with notice, for quality, training and record-keeping
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Secure the Services, keep activity logs, and detect and prevent fraud and abuse
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Analyze usage to fix problems and improve the Services
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Send service announcements, such as security notices and policy changes
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Send business marketing emails about Libero, which you can unsubscribe from at any time
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Bill customers, keep financial records, and meet tax and legal obligations
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Evaluate job applicants
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Establish, exercise or defend legal claims
4. Artificial intelligence
The Platform’s AI features process Customer Data on our customers’ behalf, as their processor.
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Neither Libero nor our AI model providers use Customer Data, prompts or outputs to train foundation models.
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AI features use a customer’s data only to serve that customer.
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AI features are not used to profile individuals or to make decisions about them. AI outputs are labeled for review by the customer’s staff.
5. Cookies
The Website and Platform use only strictly necessary cookies and similar technologies. They keep you signed in, protect forms against forgery, route traffic and remember security settings. We do not use analytics, advertising or social media tracking cookies, and we do not allow third parties to track you on our Website.
| Type | Purpose | Duration |
|---|---|---|
| Sign-in | Keeps you signed in to the Platform | Session / up to 12 hours |
| Security | Protects forms and accounts against misuse | Session |
| Session stability | Keeps your session on a stable connection | 7 days |
| Preferences | Remembers settings you choose | Session |
You can block or delete cookies in your browser settings, but the Platform may not work without them. If we ever add non-essential cookies, we will update this policy and ask for your consent first where the law requires it.
6. How we share information
We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising. We disclose it only as follows:
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Service providers (sub-processors). Companies that host, secure and support our Services under written contracts that limit their use of the data to serving us. They include providers of cloud hosting and infrastructure, AI model hosting, business email and productivity tools, internal communications, issue tracking, payment processing and email delivery. We provide customers under contract with our current sub-processor list and notice of changes.
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Your organization. If you use the Platform through your employer’s account, its administrators can see your account details and activity in that account.
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Professional advisors. Lawyers, auditors and insurers, under confidentiality duties.
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Legal requirements. Where required by law or valid legal process. We review each request, challenge those that are overbroad, and notify the affected customer unless the law forbids it.
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Business transfers. In a merger, acquisition or sale of assets, subject to this policy’s protections. We will notify you of any change in ownership that affects your information.
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With your consent or at your direction.
7. Where we process information
Libero is based in the United States, and we store and process information in the United States.
8. How long we keep information
We keep personal information only as long as we need it for the purposes above, then delete or de-identify it.
| Information | Retention period |
|---|---|
| Prospect and contact details | [24 months] after our last interaction, unless you become a customer |
| Account and login information | For the subscription term, then deleted within [30] days |
| Customer Data | As set by the customer; after termination, kept for 90 days after the subscription ends, then deleted, including from backups on our standard cycle |
| Security and access logs | As long as needed to protect the Services and meet legal obligations |
| Support communications | [3 years] after the ticket closes |
| Call recordings | [12 months] after the call, unless needed longer for a dispute |
| Billing and tax records | [7 years], as required by tax law |
| Applicant information | [2 years] after the hiring decision, or as local law requires |
We may keep information longer where the law requires it or to resolve a pending dispute.
9. How we protect information
We protect personal information with administrative, technical and physical safeguards appropriate to its sensitivity, including encryption, access controls and monitoring. No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires.
10. Your choices
Marketing and account information. You can unsubscribe from marketing emails using the link in each message or by contacting us. Platform users can review and update their account information in the Platform or through their organization’s administrator.
Requests. To ask about, correct or delete personal information we hold as described in this policy, email privacy@libero.io. We will verify your request and respond as applicable law requires.
Nevada residents. We do not sell covered information as defined under Nevada law. You may still send a request to opt out of any future sale to privacy@libero.io.
Do Not Track and Global Privacy Control. We do not track visitors across third-party websites or allow third parties to track visitors on ours, so we do not change our practices in response to browser Do Not Track or Global Privacy Control signals.
11. Children
The Services are for businesses and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
12. Changes to this policy
We will post any changes on this page with a new “Last updated” date. For material changes, we will notify customers by email or in the Platform at least 30 days before they take effect.
13. Contact us
Privacy questions and requests: privacy@libero.io